Processing Time

Orders are typically processed within 4-6 business days (excluding weekends and holidays).

Shipping Methods

• We offer several shipping options, including standard and expedited services.
• Delivery times vary based on your location and the shipping method selected during checkout.

Shipping Costs

Shipping costs are calculated at checkout based on the selected shipping method and your delivery address.

International Shipping

We proudly offer international shipping; however, please note that additional customs duties and taxes may apply, which are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor your package's journey.

Delivery Timeframes

• Standard shipping usually takes 10 business days.
• Expedited shipping offers a quicker delivery option, taking approximately 5 business days (based on availability).

Delays and Exceptions

While we strive to meet the estimated delivery times, unforeseen circumstances (e.g., weather conditions, customs delays) may cause delays. We appreciate your understanding in such situations.

Missing or Damaged Items

In the rare event that your order arrives with missing or damaged items, please contact our customer service team within 7 days of receiving your order, and we will promptly assist you.

Change of Address

Ensure your shipping address is accurate during checkout. If you need to change your address, please notify us immediately. We cannot guarantee address changes after the order is placed.

Returns and Refunds

Refer to our Terms and Conditions policy for information on returning items and eligibility for refunds.

By placing an order with Satinum, you agree to the terms outlined in this Shipping and Delivery Policy. If you have any questions, feel free to contact our customer service team.